Terms and Conditions

General

THIS IS AN AGREEMENT BETWEEN YOU OR THE ENTITY THAT YOU REPRESENT (HEREINAFTER “YOU” or “YOUR”) AND Clansoft Solutions (HEREINAFTER “Clanosft Solutions”) GOVERNING YOUR USE OF Clansoft Solutions PRODUCTS OF ONLINE BUSINESS PRODUCTIVITY AND COLLABORATION SOFTWARE IF YOU ARE BASED IN INDIA.

Acceptance of the Agreement

You must be of legal age to enter into a binding agreement in order to accept the Agreement. If you do not agree to the General Terms, do not use any of our Services. If you agree to the General Terms and do not agree to any Service Specific Terms, do not use the corresponding Service. You can accept the Agreement by checking a checkbox or clicking on a button indicating your acceptance of the Agreement or by actually using the Services. We are dedicated to safeguarding your privacy. Clansoft Solutions Privacy Policy cares about your privacy. For this reason, we collect and use personal information only as needed to deliver our products, services, websites and mobile applications, and to communicate with you about the same, or as you have requested (collectively, our “Services”). Your personal information includes information such as:

• Name
• Address
• Telephone number
• Date of birth
• Email address
• Billing and payment information
• Candidate information (for job applicants)
• Other data collected that could directly or indirectly identify you. Our Privacy Policy not only explains how and why we use your personal information that we collect, but also how you can access, update or otherwise take control of your personal information. We’ve also created a Trust Center that offers answers to your most common questions, quick links to access your Account Settings, instructions on how to exercise certain rights that might be available to you, and definitions to key terms and concepts noted in this Privacy Policy.If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) and our dedicated team that supports this office by contacting us at [email protected] This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
• App Name: Clansoft Solutions ( Also known as "Clanosft Solutions ") Developer Name: Clansoft Solutions , Invoicing, Billing, Inventory, GST, Accounting, Web and Mobile App

Modification of terms & conditions

We reserve the right to modify this Terms and Conditions and Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page. When This Privacy Statement Applies • Its liability to the User is limited to those who have downloaded/web link the Bpartner application by signing into the software the Terms and Conditions apply automatically.

Third Party Applications

Clansoft Solutions Services integrate with many third party applications (hereinafter "Third Party Application(s)"). Access and use of the Third Party Applications may require acceptance of terms of service and privacy policies applicable to such Third Party Applications (hereinafter "Third Party Terms"). You are responsible for reading and understanding the Third Party Terms before accessing or using any Third Party Application. You acknowledge and agree that Clansoft Solutions is not liable for any Third Party Applications. While we will try to provide you with advance notice, whenever reasonably possible, you acknowledge and agree that Clansoft Solutions may, at any time and in our sole discretion, and without any notice to you, suspend, restrict or disable access to or remove from Clansoft Solutions Services, any Third Party Application, without any liability to you, including without limitation for any loss of profits, revenue, data, goodwill or other intangible losses.

Terms and Description of Services

We provide an array of services including Inventory management, Invoicing, Reporting tool, Estimate/Order Form creator and so on to serve as a complete business management software ("Service" or "Services"). The User may use the Services for his/her personal and business use or for internal business purpose in the organization that he/she represent. The User may download the application from the Official website/ Google Play Store using the Internet. Once downloaded, the User needs an internet connection for its usage. A User can create and add content to his/her account staying online. But, the User is responsible for obtaining access to the Internet and the device necessary to use the Services. ( Side Note: Clansoft Solutions tries its best to make Businesses compliant to taxation and other laws as much as possible. But, it is solely the User’s responsibility to see that he/she remains compliant with GST and other laws levied by Government. Clansoft Solutions is not in any case responsible for the violation of the compliance caused by software) For the software subscription services purchased on Clanosft Solutions , the validity of the license period shall commence on or before 30 days since the date of purchase. Clansoft Solutions reserves all rights to increase or reduce this grace period

Business Data and Privacy

The User alone is responsible for maintaining the confidentiality of his/her username, password and other sensitive information. He/She is responsible for all activities that occur in his/her user account and he/she agrees to inform us immediately of any unauthorized use of their user account by email to [email protected] in or by calling us on any of the numbers listed on https://www.clansoftsolutions.com/contact.php . We are not responsible for any loss or damage to his/her or to any third party incurred as a result of any unauthorized access and/or use of his/her user account, or otherwise. We are neither responsible for any kind of data loss as performing necessary backups on data is solely the User’s responsibility. Clansoft Solutions is not responsible for any kind of data discrepancy or any type of loss occurred due to data discrepancy/software issue.

Data Ownership

The User owns the content created or stored by his/her as we respect his/her right to ownership of content created or stored by them. The Users use of the Services does grant Clansoft Solutions the license to use, reproduce, adapt, modify, publish or distribute the content created by them or stored in the user’s account for Clansoft Solutions internal purpose. Clansoft Solutions tries keeping Users data safe but holds zero responsibility in case of data leaks

Spamming and Illegal Activities

You agree to be solely responsible for the contents of your transmissions through the Services. You agree not to use the Services for illegal purposes or for the transmission of material that is unlawful, defamatory, insulting, harassing, libelous, invasive of another's privacy (including bodily privacy), abusive, threatening, harmful, vulgar, pornographic, pedophilic, harmful to children, obscene, racially or ethnically objectionable, or is otherwise objectionable, offends religious sentiments, promotes racism, contains viruses or malicious code, or that which infringes or may infringe intellectual property or other rights of another. You agree not to use the Services for the transmission of "junk mail", "spam", "chain letters", “phishing” or unsolicited mass distribution of email. We reserve the right to terminate your access to the Services if there are reasonable grounds to believe that you have used the Services for any illegal or unauthorized activity.

Permissions

Information: We do not sale you information to anyone.Clansoft Solutions Keep your data secure

• Camera: To take the picture of the bills etc to be attached with transactions.
• Contacts: This app collects contact information like number of contacts on the device with a phone number and without a phone number. In addition to it, the app collects other non-personal information to understand the risk profile of the user and enable credit facility. This app doesn't upload your contacts information like names, phone numbers, emails addresses and other personal information to our servers.
• Storage: This app collects metadata of files on your device like file names, types, created times, last updated times for credit profile enrichment.
• Location: This app collects location details to verify your location & current address, to ensure serviceability and to identify unusual activity to prevent against any fraud, we collect location when app is in background .
• SMS: This app collects SMS data like sender names, SMS body, received time to understand your income, spending patterns and automatically fetch your expenses, bills, credits. We do not read any personal or OTP messages other than app use.
• Device and Personal info: This app collects and monitor specific information about users' Phone Number and your device including your hardware model, masked phone numbers, operating system and version, unique device identifiers like IMEI and serial number, user profile information to uniquely identify the devices and ensure that unauthorized devices are not able to act on your behalf to prevent frauds.
• Accounts: This app collects and monitor list of account information like account names, account types in your device for credit profile enrichment.
• Apps: This app collects details of your installed applications to understand your profile. This helps us give quicker approvals and higher credit limits.
• Call logs: This app uses call logs permission to validate your phone number using missed call. In addition to it, details of your aggregated call information is collected to understand your profile. This helps us give quicker approvals and higher credit limits. We do not read the phone numbers or any personal information.
• Calendar: This app collects event data on your calendar for credit profile enrichment.
• Permissions Usage:Collection of contact

Collection of SMS information

• We will use SMS data like sender names, SMS body, received time to understand your income, spending patterns and automatically fetch your expenses, bills, credits. We do not read any personal or OTP messages. We collect and monitor SMS sent by 6-digit alphanumeric senders from your inbox to understand your income, spending patterns and automatically fetch your expenses, bills, credits.

Data Security

• At Clansoft Solutions , we understand the paramount importance of safeguarding your personal and business information. Our dedication to data security is unwavering, and we employ a comprehensive approach to protect your data against unauthorised access, misuse, or loss.
• Industry-Standard Safeguards: We leverage industry-standard physical, technical, and administrative measures to ensure the security of your information. Our systems are fortified with robust firewalls, advanced encryption methods, and continuous monitoring to thwart potential security breaches. Our team stays abreast of the latest security trends and technologies, ensuring your data is protected by the best defenses available.
• Continuous Improvement: Recognizing that no security system is impenetrable, we are committed to continually enhancing our security measures. Our efforts are guided by a ‘best effort basis’ principle, focusing on continuous improvement and adaptation to evolving threats.
• User Responsibility: We emphasize the importance of your role in maintaining the security of your account. It’s crucial to keep your username and password confidential and to exercise caution in their usage. We count on your partnership to uphold this aspect of security.
• Communication Safety: Please be aware that standard email and messaging communication with Clansoft Solutions may not be encrypted. We advise against sharing confidential information through these channels to avoid potential risks.
• Data Retention & Deletion Policy: Your personal information is retained only as long as necessary. Once your account is no longer active, or as per legal requirements, we responsibly delete your personal data, barring any requirements for legal compliance, fraud prevention, or other critical business needs. Your events data is stored for one year, account details are stored forever unless the user requests for deletion of data or account, usage logs are maintained for three months, while transactional logs are maintained for six months. Users can request deletion here.
• Your Trust, Our Priority: At Clansoft Solutions , your trust is our top priority. While we acknowledge that absolute security is an ongoing challenge, our commitment to protecting your data remains steadfast. We are constantly evolving to meet and exceed industry standards, ensuring that your information is secure with us.
• For any concerns or queries regarding our data security practices, please feel free to contact us at [email protected]

Viruses

The User will be responsible for introduction of any viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. The User shall not attempt to gain unauthorised access to the Clansoft Solutions Products, the server on which the Clansoft Solutions Products is stored or any server, computer or database connected to the Clansoft Solutions Products. By breaching this provision, the User would commit a criminal offence under the Information Technology Act, 2000. Clansoft Solutions will report any such breach to the relevant law enforcement authorities and the Clansoft Solutions will cooperate with such Governmental Authorities by disclosing the User’s identity to them. In the event of such a breach, the User’s right to use the Clansoft Solutions Products and the Services will cease immediately. Clansoft Solutions will not be liable for any loss or damage caused by a virus, denial-of-service attack, distributed denial-of-service attack, or other technologically harmful material that may infect the User’s computer equipment, computer programs, data or other proprietary material due to the User’s use of the Clansoft Solutions Products or the User’s downloading of any information and contenton it, or on any website linked to it. The User should use the User’s own virus protection software. Clansoft Solutions cannot and do not guarantee or warrant that files available for downloading from the Clansoft Solutions Products will be free of infection by viruses, worms, trojan horses or other code that manifest contaminating or destructive properties.

Refund, Cancellation, and Renewal Policies:

• Products/Services once ordered cannot be cancelled except when the monthly subscription made, If it does not meet customer needs and specifications. You shall then initiate the return process if it is within 24 hrs of the date of purchase. However, Clansoft Solutions may at its sole discretion consider accepting return of a product/service and grant of part or full refund, depending on the circumstances of each case.
• No Refund For customized category softwares or advance paid to customized software.
• Method for Requesting Refunds: To initiate a refund, please submit your request through email or via our website.
• Other Refund Policies for Purchases: Our refund policy applies exclusively to purchases with a duration of one year or longer.
• Non-Refundable Convenience Fees: Please note that convenience fees are non-refundable in the event of a license cancellation.
• Manual Renewal Process: Our system does not automatically renew licenses. For continued service, customers are required to manually renew their license at the end of their validity.

END OF TERMS OF SERVICE

If you have any questions or concerns regarding this Agreement, please contact us at [email protected]